Refund Policy

This Refund Policy outlines the terms and conditions under which Girlmygirl processes refunds for purchased goods. We aim to ensure a clear, transparent, and fair process for all customers, upholding our commitment to openly disclosing all relevant transactional conditions before and after a purchase is made.   

I. Right to Refund

Customers are entitled to a refund if an item is returned and accepted under the terms outlined in our (https://girlmygirl.com/return-policy/), or if an order is cancelled before shipping.

II. Refund Processing Timeframe

Once your returned item is received, inspected, and deemed eligible for a refund:

1. Inspection and Approval: We will notify you via email of the approval or rejection of your refund request, typically within 5–7 business days of receiving the returned item.

2. Refund Initiation: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit card, bank account, etc.) within 7–10 business days.

   • Please note: The time it takes for the refund to reflect in your account is controlled by your bank or payment provider and may vary.

III. Conditions Affecting Refund Amount

A. Shipping Fees

• Original Shipping: The cost of the original shipping fee ($6.99) is generally non-refundable unless the return is a result of our error (e.g., defective or wrong item received).

• Return Shipping: If the customer is responsible for the return shipping cost (due to change of mind or wrong size), that cost will not be refunded.

B. Restocking Fees

Girlmygirl does not typically charge a restocking fee. However, a partial refund may be issued if:

• The item is returned outside the 30-day return window.

• The item is returned used, damaged, or missing parts for reasons not due to our error.

IV. Delayed or Missing Refunds

If you haven’t received a refund within the specified 7–10 business days after receiving your refund confirmation email, please follow these steps:

1. Check Your Bank Account: Contact your bank or credit card company; it may take some time before your refund is officially posted.

2. Contact Us: If you have completed the above steps and still have not received your refund, please contact us at [email protected] for assistance.