Return Policy

At Girlmygirl, we want you to be completely satisfied with your purchase. If you are not entirely happy with your item, we have established a clear and transparent return policy to make the process as easy as possible. This policy is openly available to ensure that all terms and conditions related to post-purchase transactions are clearly disclosed to our customers, in full compliance with global e-commerce standards.   

I. Eligibility Window

You may return eligible items for a refund or exchange within 30 days of the date you received your order.

II. Return Conditions and Eligibility

For an item to be eligible for a return, it must meet all the following conditions:

1. Timeframe: The return request must be initiated within 30 days of the delivery date.

2. Condition: The item must be unused, unwashed, and in the same condition that you received it.

3. Original Packaging: The item must be in its original packaging with all original tags, labels, and hygiene seals intact.

4. Non-returnable Items: Items marked as “Final Sale,” custom/personalized items, and gift cards are generally exempt from being returned.

III. The Return Process (Step-by-Step)

To ensure a smooth and timely return, please follow these steps:

1. Initiate Contact: Send an email to our support team at [email protected] with the subject line: “Return Request – Order #”. Please include the following details in your email:

   • Your Order Number.

   • The specific item(s) you wish to return.

   • The reason for the return (e.g., wrong size, defective item, change of mind).

2. Receive Authorization: Once your request is approved, our support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to ship your package back. Do not send items back without an RMA number, as this may delay processing.

3. Prepare Package: Securely package the item(s). Clearly write the RMA number on the outside of the package.

4. Ship Item: Mail the package to our official return processing address listed below.

IV. Return Shipping Costs

• Customer Responsibility (Buyer’s Remorse): If you are returning an item due to a change of mind, incorrect sizing (not due to our error), or any reason other than a defect, the customer is responsible for paying the shipping costs for the return.

• Girlmygirl Responsibility (Our Error): If the return is a result of our error (e.g., you received a defective, damaged, or wrong item), we will provide a prepaid return shipping label.

V. Exchanges

If you wish to exchange an item (e.g., for a different size or color):

1. Follow the standard Return Process (Steps 1–4) above, noting “Exchange” as the reason.

2. In your initial email, specify the new item/size/color you wish to receive.

3. We recommend placing a new order for the desired item immediately to ensure its availability. We will process your exchange/refund once the original item is received and inspected.

VI. Inspection and Processing Time

Once your return is received at our facility, it will be inspected.

• Approved Return: If the item meets the eligibility criteria (Section II), we will process the refund or exchange within 7 business days.

• Rejected Return: If the item does not meet the criteria (e.g., worn, missing tags), it may be returned to you at your expense.